When it comes to customer satisfaction, which fast food chains are leading the way?

Answer:
1st: Chick-fil-A
2nd: Starbucks
3rd: Panda Express

Questions:

• What brands did you expect to be in the top three, but weren't?
• What are some things about these brands that contribute to their being in the top three?
• If you could offer advice to the CEO of any of these brands about how to improve any aspect of their business (like sales, employment, customer experience, etc.) what would it be?

Click here for the ready-to-go slides for this Question of the Day that you can use in your classroom.

Behind the numbers (American Customer Satisfaction Index):

"Chick-fil-A leads the industry for the 11th year in a row with a steady ACSI score of 83. Other notable score changes include Panda Express (up 4% to 80), which jumps into a second-place tie with Starbucks (unchanged)."

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The Entrepreneurship mini-unit is packed with lessons and resources to expose your students to the world of business.

About the Author

Dave Martin

Dave joins NGPF with 15 years of teaching experience in math and computer science. After joining the New York City Teaching Fellows program and earning a Master's degree in Education from Pace University, his teaching career has taken him to New York, New Jersey and a summer in the north of Ghana. Dave firmly believes that financial literacy is vital to creating well-rounded students that are prepared for a complex and highly competitive world. During what free time two young daughters will allow, Dave enjoys video games, Dungeons & Dragons, cooking, gardening, and taking naps.